Notification download link of a multi-file upload changed

  • 1
  • Problem
  • Updated 2 months ago
My clients upload files to me all day long.  I ask that they zip them and upload as 1 zip, but most just upload individual files, ranging from 5 to 1000 files.  The notification email used to let me click and download all the files as 1 zip and that has changed.  The link now takes you to the entire box and you have to click the checkbox on the files you want to download.  With 1000 files, this is impossible.  Also, when the client starts uploading it starts going into the box, and if another client is uploading at the same time it mixes the files from both so checking the boxes is even more difficult.

If the notification email download link does not change I will be forced to use something else entirely.  
Photo of Kimberly 'Cawthorne' Cox

Kimberly 'Cawthorne' Cox

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 4 months ago

  • 1
Photo of Marques Deane

Marques Deane, Employee

  • 93 Posts
  • 5 Reply Likes
Hi Kimberly,

I am sorry for the issues you are having. If you are still experiencing this issue please put in a case for this or call (1-800-424-8749) to log this issue. We will try our best to resolve this as soon as we can.

Thank you for your time

Marques Deane