Ongoing problem with the KBA two step varification feature.

  • 1
  • Problem
  • Updated 5 months ago

 The fields are pre-populated in the first of two steps with generic company information. There is a field that already says USA, but if the signer doesn't type USA in that field again, the submit button is greyed out and they aren't able to advance to the next step. I brought up this issue last year in 2018 as we had several unhappy clients because of this and it still hasn't been addressed in 2019.
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Lori

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Posted 5 months ago

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Saravanan Kannan, Software Engineer

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Hi Lori,

US displayed in the country field is just a place holder text, signers have to type in the country code, if that is what you are talking about.

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Lori

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Yes I realize that, but we still get many calls on this issue because they see it's already populated correctly, so they don't think they have to re-enter. With that being said, you can't get rid of the Suite 100 in the address 2 box. It would be helpful if these boxes were dropdown menu's instead of being pre-populated fields.