Outlook Delay Delivery works when the older ShareFile Outlook plug-in (with the green S) is installed. It stopped working after the ShareFile Outlook plugin was updated to Citrix Files for Outlook plug-in version 6.0 or 6.1.
Description of problem: After setting the 'Delay Delivery' Option for an email and clicking Send, the email is in the user's Outlook Outbox and in italics. However the problem is that if the user closes the Outlook program, next time the user opens Outlook the email(s) in their Outbox are no longer in italics (they are in regular font) and therefore don't get sent at the date & time set for Delay Delivery.
Note: Delay Delivery is set in the email 'Options' tab. 'Do not deliver before' is ticked and set to a future date & time
Software being used: Outlook 2016. Citrix Files for Outlook plug-in ver 6.1.1949.0 (also an issue in the earlier version ver 6.0).