Outlook plugin error: "One or more of the files to be uploaded was not found."

  • 1
  • Problem
  • Updated 1 month ago

A user at my firm is having an issue sending emails with ShareFile attachments.

The issue seems to happen more predictably when using the "convert attachments" button, but it doesn't seem to happen every single time. After clicking Send, the error below appears:

One or more of the files to be uploaded was not found. Please try reattaching your files.

This message was not sent. It has been moved to your Drafts folder and is available for revision.

Clicking send on the draft sometimes sends the email and other times gives the error again. 

Outlook Plugin Version: 5.2.1592.0
Office Version: 1708 (16.0.8431.2215)

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Andrew Colombino

  • 16 Posts
  • 4 Reply Likes

Posted 1 month ago

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Leo, Official Rep

  • 314 Posts
  • 22 Reply Likes
Hi Andrew,

We would want a copy of your logs for a more reliable theory on what could be causing this.  You can submit the logs by going to the Plug-in Options button, selecting Help, and the clicking on the "Email Us" button.  If you have already done so, please let us know when they were sent in (we are on Eastern Time) so that we can investigate.

-Leo