Outlook Plugin - you may have forgotten to attach a file

  • 1
  • Problem
  • Updated 2 weeks ago
I've been attaching files using the Sharefile outlook plugin very easily but this afternoon I'm suddenly getting an "Attachment reminder" message that I've forgotten to attach a file. The download attachments button points to a temp file instead of my sharefile site. To my knowledge no settings have been changed. Any assistance or insight would be appreciated. Thanks.
Photo of Tasha Helms

Tasha Helms

  • 2 Posts
  • 0 Reply Likes

Posted 2 weeks ago

  • 1
Photo of Douglas Goodman

Douglas Goodman, Employee

  • 16 Posts
  • 7 Reply Likes
Hi Tasha - I'm sorry to hear you're having issues with the plug-in. The attachment reminder is a feature of Outlook, not the ShareFile plug-in, and our plug-in has no control over that. It should be fine to continue sending. The "Download Attachments" button will point to a temp link until the message is sent. Let me know if that helps.

Thanks,
Doug
Photo of Tasha Helms

Tasha Helms

  • 2 Posts
  • 0 Reply Likes
Thanks Doug. That seemed to work.