outlook sharefile plugin 64bit Office

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  • Updated 1 month ago
I have installed the Sharefile Outlook plugin on a machine running Windows 10 and Microsoft Office 2016 64bit.  However even though the installer says it went through successfully I'm not being prompted when Outlook 2016 opens? Is this because is the 64 bit of office?  Any idea's I have reinstalled numerous times. 
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Justin Smith

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Posted 1 month ago

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Douglas Goodman, Employee

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Hi Justin - ShareFile Outlook Plug-in should work fine with 64 bit Outlook. Are you not being prompted to log in? Do you see the "Plug-in Options" button in the ribbon? Clicking that should prompt for login.

Doug
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Justin Smith

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I'm not prompted to login nor do I see the Sharefile plugin options button. When I look at "add ins" under outlook options Sharefile doesn't even show up. But the install always says successful. 

thanks, 
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Douglas Goodman, Employee

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Hi Justin,

First we should find out if there is an installation problem or a problem registering/loading the plug-in into Outlook.

Are you installing using the EXE? Are the files getting installed into this folder?
C:\Users\{{username}}\AppData\Local\ShareFile\OutlookPlugin

Please provide the following log files:
C:\Users\{{username}}\AppData\Local\Temp\ShareFile Outlook Plug-in\adxloader.log
C:\Users\{{username}}\AppData\Local\Temp\ShareFile Outlook Plug-in\adxregistrator.log
C:\Users\{{username}}\AppData\Local\Temp\ShareFile\PluginInstallMsiLog_{{latest date}}.log
You can upload them them to me using this link:

https://douglasgoodman.sharefile.com/r-r0841272bc09413d8

Thanks,
Doug
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Justin Smith

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Doug, I used an old installer we had and it worked fine. then upgraded. thanks.