Outlook's regular Attach File button does nothing

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  • Question
  • Updated 4 months ago
Ever since I have installed Sharefile for Outlook, the attach file button is able to be clicked, but is unresponsive and does nothing. I refuse to disable Citrix plugin for Outlook due to the fact that it took 3 phone calls just to get it working.

Please advise on a fix.

My specs:
Windows 10
Microsoft Outlook 2013
Citrix v6.4.20
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Indy Karth

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Posted 4 months ago

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Photo of Douglas Goodman

Douglas Goodman, Sr. Software Engineer

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Hi Indy,
Sorry to hear you are having an issue with the add-in. To help us troubleshoot, can you please provide us with your log file? The easiest way to do this is to open the Citrix Files "Options" menu from the Outlook main window ribbon bar. Then select "Help" and then "Send Feedback". This will open a new email message with the log file attached. Include a quick description of the issue in the message body and send. It will be received by the team and we can investigate further.