PDF preview shows Acrobat logo if browser window is too small

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  • Problem
  • Updated 4 weeks ago
  • (Edited)
When previewing a PDF file, we've noticed that if someone's browser window is small (less than ~750px), the Adobe Acrobat PDF logo is displayed instead of the actual PDF. This has caused confusion for our users as they believe the PDF previewing. If the browser window is maximized, the PDF preview still does not show (unless the page is fully reloaded).

Is this something that can be addressed from the Sharefile Web application, or something we can change in configuration so that the preview is always displayed, regardless of window size?

Thank you
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Ross Bender

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Posted 4 weeks ago

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