Personal Folders link inside Shared Folders, cannot be deleted

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  • Updated 3 months ago

I am building a Podio / ShareFile integration for a client. I am using the ShareFile API to create folders and apply templates to those new folders. Somehow, I have created a folder in the Shared Folders workspace that links to my client's Personal Folders. Whenever I try to delete this folder, it also deletes all of the Personal Folders as well.

It may be expected behavior to have a link inside the Shared Folders to a user's Personal Folders, but it cannot possibly be expected behavior to then not be able to ever delete that link.

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Andrew Cranston

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Posted 3 months ago

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Leo, Official Rep

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Hi Andrew,

A Personal folder for an employee user is a folder inside the Shared Folders.  If this is the folder that your API use has created, then yes, that folder isn't supposed to be a folder you can delete while the user exists.

If that isn't the folder that's being created by the API call, can you elaborate?

-Leo
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Brijesh Luckria, Employee

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Hi Andrew,

Client users don't have personal folders. They just have shared folders shared with them.

So it sounds like you shares a folder with each client and tried to delete it? Can you elaborate more on this?
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Andrew Cranston

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What I'm left with now is this: In the Shared Folders, I have a folder for Projects. And I've somehow got a folder inside this Projects folder that's the email address of my client, and when I click through to it, it brings me to their Personal Folders. When I delete this folder, all Personal Folders go with it.

I was using Integromat to do this, and my flow was supposed to work like this:

Create a sub folder in another folder.
Apply a template to "all subfolders", because it won't allow you to just apply the template to a single folder.
Change the Parent of that new folder to put it where it actually belongs, in the Projects folder.

I believe there's a time when my scenario ran but it didn't pick up a proper folder ID and therefore changed the Parent of nothing to the Projects folder.

Could that be it? And if so, how can I change the parent of the Personal Folders to nothing, or back where it belongs?
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Brijesh Luckria, Employee

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Andrew, seems like complex scenario here, it will be nice if you can contact ShareFile support https://www.sharefile.com/support/request and have a talk with representation to explain/show this use case. 
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Andrew Cranston

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Can anyone tell me if it's possible to change the Parent ID of Personal Folders to what they should be by default?
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Andrew Cranston

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I have tried reaching out to ShareFile support on the phone but they informed me that they cannot offer support on the API.
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Leo, Official Rep

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Hey Andrew,

They may not be able to assist you with using the API, but that doesn't mean they can't check on the results for you.  For example, in this situation you probably want someone to look at how the personal folder in question looks on our side.  I can't recall ever hearing of a personal folder getting a parent ID of an existing subfolder before.  However, I do need to reach out to you directly for a slightly different reason.

-Leo
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Andrew Cranston

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Hey Leo, thanks for your advice. You can reach me at the US number on our website: https://wearegamechangers.com/en/main/