Preview failed for all files

  • 2
  • Problem
  • Updated 2 months ago
We are getting the 'Preview Failed' for all files on our installation right now.
Photo of Mikkel Dall Aarhus Kommune

Mikkel Dall Aarhus Kommune

  • 1 Post
  • 0 Reply Likes

Posted 3 months ago

  • 2
Photo of Marques Deane

Marques Deane, Employee

  • 93 Posts
  • 5 Reply Likes
Hello Mikkel,

It will be best if you open a support ticket at support@sharefile.com or call us at 1.800.424.8749 so we can look at the logs to determine what is going on. Again, I apologize for the issues you are having and we look forward to resolving this issue.

Thank you

Marques Deane