Preview failed on all items

  • 1
  • Problem
  • Updated 9 months ago
Over the last 24 hours we are getting 'Preview Failed' on all items that were previously shared. Is there any issues we should know about?

Cheers

Phil
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PhilL

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Posted 9 months ago

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Leo, Official Rep

  • 402 Posts
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Hi Phil,

We're looking into the issue right now.  For updates, please take a look at http://status.sharefile.com/

-Leo
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briped

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This seems to be a re-occuring issue (when searhing the error message). The Content Viewer services were down, which caused this error. The bigger issue here is that you couldn't even view details of a file (which is the default click behavior). Viewing details failed with the same error message, which only caused confusion, as previewing wasn't even attempted.

Please separate the "View Details" functionality from the "Content (Pre-)viewing" functionality, so people are still able to "work normally" even though the Content Viewer services are down.