Preview fails for certain PNG files

  • 1
  • Problem
  • Updated 1 year ago
ShareFile Web previewer does not show PNG file previews correctly for some PNG files. Thumbnails are created correctly, but when I click on the file, the Web Application attempts to generate a preview for ~4 seconds, and then gives up and shows the Download button instead.

Examples can be found here: https://cfvsolar.sharefile.com/d-sa58b1bfa4544b7c8 .

pngcheck 2.3 found no problem with these files, and Google Drive has no issue showing the previews.
Photo of Kyumin Lee

Kyumin Lee

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Posted 1 year ago

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Photo of Su Sai

Su Sai

  • 16 Posts
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I can see the thumbnails. Can you give a try again?
Photo of Kyumin Lee

Kyumin Lee

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The thumbnails always worked, but it was the preview (what comes up when you click on the item in the thumbnail view) that didn't work. I tried it again today and it seems to have been fixed. Thanks!