Previous Versions unavailable

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  • Question
  • Updated 6 months ago
Recently we have had existing files that were opened and saved by a different user. However, the blue previous version pages are not showing up.

Our employees are working off of the Citrix Files program. 

Is there a reason why the file versions would not be registering?
Photo of Charles Skinner

Charles Skinner

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Posted 6 months ago

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Photo of Kevin Glenn

Kevin Glenn, Escalation Engineer

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Hi Charles,

It's possible that the folder in question has the Versioning feature disabled. To view/change this setting navigate to the folder within the web application and access Advanced Folder Settings within the More Options menu beside the Folder Name.

More detailed information on Versioning can be found here: https://support.citrix.com/article/CTX208327
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Enzo Frangiamore

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I have a user who has uploaded PDF's into a folder on the 14.1.19, when she went to that folder today the files had reverted to the 31.10.18 and the previous versions from the 14.1.19 are not in the list!! this is a major problem as we are not sure if this is happening elsewhere in the citrix folders. She has saved these files elsewhere because we suspected this has been happening before