Previous Versions unavailable

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  • Question
  • Updated 1 week ago
Recently we have had existing files that were opened and saved by a different user. However, the blue previous version pages are not showing up.

Our employees are working off of the Citrix Files program. 

Is there a reason why the file versions would not be registering?
Photo of Charles Skinner

Charles Skinner

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Posted 1 week ago

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Photo of Kevin Glenn

Kevin Glenn, Escalation Engineer

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Hi Charles,

It's possible that the folder in question has the Versioning feature disabled. To view/change this setting navigate to the folder within the web application and access Advanced Folder Settings within the More Options menu beside the Folder Name.

More detailed information on Versioning can be found here: