Printing to ShareFile not working

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  • Updated 5 months ago
We use Microsoft Terminal Server in an Accounting Firm.  When I print from a Thomson Reuters program the ShareFile login window comes up.  I'm logged in as Administrator.  When a user here tries to print to ShareFile nothing happens so I'm guessing that it could be a permissions issue but I'm not sure.
Help.
Thanks 
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Thomas Daniel

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Posted 2 years ago

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Robert Calantone

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I am having the exact same problem. Only from my MAC the sharefile printer is not visible when printing a tax return on Ultra Tax VO.
Works well from my office PC
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Lori D

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We also have this issue in a remote session with TR Ultra Tax. The tax return will print to sharefile but the government copy will not.....  Very Strange!