problem adding files to favorites

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  • Problem
  • Updated 2 months ago
I mark files as favorites frequently to identify which files I have downloaded.  I used to be able to add hundreds of files to favorites, but yesterday it seemed that 30 was the limit, after adding 30 favorites, you could still select "favorite" in the desktop app but nothing happened and the file was not favorited.

Today, the web app reports that I have no favorites, yet I cannot add any favorites - the same thing happens as when I had reached my limit i.e. i select "favorite" in the desktop app and nothing happens.

Is there a problem with adding to favorites at the moment?

Thanks,
Ben
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Ben Grundy

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Posted 2 months ago

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Leo, Official Rep

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Hi Ben,

Favorites have a 1000 favorite limit across everything.  That part is intentional.  If your favorite folder is completely blank, that part doesn't sound intentional, and it would be good to open a case with our Support team here, so that we can have someone reach out to you to take a look further:

https://support.citrix.com/cscase

-Leo
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Ben Grundy

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Thanks for the reply, Leo.

I probably will open a case, but just a quick query first - does the 1000 limit include files which have been deleted but are still in the recycle bin?  I have previously noticed that a deleted file that was favorited, is still favorited if restored.

Ben
(Edited)
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Leo, Official Rep

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I haven't tested that, but it's highly possible.  You can try restoring 20-30, removing the favorites, and then seeing if you still have the same problem.  

-Leo
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Ben Grundy

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Yes, the problem was resolved by permanently deleting some items that had been favorites and were still in the recycle bin.

Thanks.