Receiving Internal Server Error (500) on Sending Request

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  • Updated 1 year ago
Receiving error 500 "Internal Server Error" on Sending Request call. Using postman for testing. 


Content-Type: application/json
Authorization: Basic +Base64EncodedPrivateToken


  "file": {
    "name": "my_upload.pdf",
    "source": "upload"
  "document": {
    "signer_sequencing": false,
    "expires_in": 12,
    "name": "Sign me",
    "roles": [
        "name": "a",
        "signer_name": "Geoff E",
        "signer_email": ""
  "sending_request": {}
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Posted 1 year ago

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Photo of Kelly Leeman

Kelly Leeman, Software Engineer

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Hi Zack, 

I just tested with the body posted above in postman and had no issue.  Are you using the standard callback uri for postman?  Can you provide you account and app name so i can check the settings on your key? Also confirm that you are making a post and not a get or anything else to  Lastly just to verify in the header section of postman the key is Authorization and the value is Basic Base64EncodedPrivateToken.  Please note there needs to be a space between basic and the encoded token, and the token provided in the account page is not encoded, so you will need to have done that yourself.