Release Notes, Citrix Files for Outlook (ShareFile Outlook Plug-in) v. 6.1

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  • Announcement
  • Updated 6 days ago
  • (Edited)
ShareFile Outlook plugin is now is Citrix Files for Outlook. We would like to announce the newest release of the Citrix Files For Outlook, v.6.1, is now available. 
 
How to get it:
 
What's New:

New Name & Updated Unified UI
 
ShareFile Outlook Plug-in is now Citrix Files for Outlook.

To unify with overall Citrix rebranding efforts, in the previous release (Citrix Files for Outlook v.6.0) we have changed the name of the tool as well as the color scheme to Citrix's new blue and white theme. All functionality from ShareFile Outlook Plug-in has been preserved. 
 


As part of this update, users should expect to see any references to the ShareFile Outlook Plug-in to be updated to Citrix Files for Outlook. For example, the user guide knowledge base article has also been updated to Citrix Files for Outlook - https://support.citrix.com/article/CTX237023
 
Passive What's New Message



Based on the feedback we got from our users, we've added passive messaging options after installation or update is complete. Users will be able to get feedback and read release notes after an update has occurred without distraction to their normal workflow. The message will be displayed on top of the Settings page until read or for up to 1 week after install or update, whichever comes first.
 
The following issues have also been resolved:
  • Citrix Files for Outlook was blocking AppCP/ApiCP values in SSO registry key. If AppCP or ApiCP values were pointing to "sharefile.eu", Citrix Files for Outlook was blocking those values due to strict verification against a list of allowed Control Planes.
Who needs to know?
Citrix Files for Outlook 6.1 is for all customers.
 
Documentation
You can learn how to use the Citrix Files for Outlook, along with our other tools, at https://www.sharefile.com/support/technical-help.
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Yelena Sharonina, Product Manager

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Posted 4 weeks ago

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Mark Ford

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We have used ShareFile for years and have a static link in all our Outlook signatures for people to upload files securely to us through ShareFile. However, when we convert an attachment to ShareFile now, it says Citrix Attachments in the banner and Citrix Files in the body. There is no mention of ShareFile anywhere except for when we login to the ShareFile website. I can understand wanting to have a unified name, but the banner should mention ShareFile somewhere.
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Anthony Price, QA Engineer / Release Manager

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Hi Mark, 

I'm on the Engineering team that works on Citrix Files for Outlook. 

As you alluded to, we are in the process of re-branding the ShareFile applications to Citrix Files. You can read more about that here:

https://www.citrix.com/about/citrix-product-guide/

In the meantime, if you would like you can use the Banner Customizations to include the "ShareFile" name for your recipients. Although keep in mind this would be for your account, not just your user. Also, this guide is for the ShareFile Outlook Plugin (since we haven't updated the article yet) but the steps would be the same. 

https://support.citrix.com/article/CTX207787#Default

Thanks for your comment!
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Tessa W

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With the new release (6.1.1949.0), Outlook 2013 is having trouble attaching (before converting, I have automatic convert set to off) documents consistently - either from the "attach file" paperclip on the email or drag & drop from windows explorer.
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Anthony Price, QA Engineer / Release Manager

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Hi Tessa W, 

I'm on the Engineering team that works on Citrix Files for Outlook. 

There haven't been any (intended) changes to the way Convert Attachments works in the 6.0 or newer versions of the Plug-in as compared to the 5.3 or older versions. 

Are you saying files don't convert at all, or they auto-convert when you've actually set it to "off"?

I also might have someone from Support reach out for more information if necessary.

Thanks!
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Kathy

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I can no longer attach documents using the paperclip in Outlook, I am forced to use the Citrix interface, which then forces our clients to login to get a file that does not need to be encrypted.  Not every attachment sent to someone needs to be encrypted, nor should they have an expiration date, and I should be able to decided which ones need to be encrypted and downloaded, not Citrix.  The General tab still shows that the option convert only the attachments I choose is selected, which is untrue, it converts them all. Please change it back to the way it was.
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Anthony Price, QA Engineer / Release Manager

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Hi Kathy, 

I'm on the Engineering team that works on Citrix Files for Outlook. 

There haven't been any (intended) changes to the way Convert Attachments works in the 6.0 or newer versions of the Plug-in as compared to the 5.3 or older versions.

We've noticed a number of changes related to recent updates to Outlook so, without knowing the exact version you're using, this may be related to those. 

Do you mind letting me know what version of Citrix Files for Outlook and Outlook you're using?

I also might have someone from Support reach out for more information if necessary.

Thanks!
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Kathy

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Well, as these things usually do, it resolved itself while I was on the phone with the Support team. :-/ I had just updated to the latest version of ShareFile, and that's when it started happening.  It now works fine.  Also, the AdxTaskPane issue was resolved by changing the compatibility in Outlook-another call I made that was resolved in 1 minute.
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Kat Whitney

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There is a second window in my Outlook 2017 (desktop version) that stays open and says "AdxTaskPane" any time I access an email with a link.  The window stays open and I have to manually close.  One opens with each email and there can be multiple additional windows with this.  Please fix your software update!
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Anthony Price, Quality Engineer / Release Manager

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Hi Kat, 

I'm on the Engineering team that works on Citrix Files for Outlook. 

We are aware of this issue with the latest versions of Outlook (this just started happening for those of us on Office 365 also). Our team is investigating this and will have a fix out as soon as possible!

Thanks for your comment!
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Alexander Edgren

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If you are still experiencing this problem go to Options and under General -> User Interface options check "Optimize for compatibility" and restart Outlook. Fixed the issue for me.
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Alexander Edgren

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Issue resolved, see below for link! Leaving here if someone else should have the same issue and check the release notes for clues.

For some reason I cannot get the plugin to work, when I try to log in, click "Login with company credentials" and enter our subdomain I'm greeted with an error stating that "Your browser is out of date".

This is on a fresh re-install of Windows 10 1803 with Office 1809 10827.20150 Click-to-run. This worked prior to my re-install of Windows 10 1803, duly noted that Office was then on Semi-Annual Channel (Targeted) version 1808 (Build 10730.20155).

Edit: words are hard
Edit2: https://support.citrix.com/article/CTX232021 fixed it, turns out that for some reason something was/is incorrectly applied on a fresh install. Maybe something left over from when I had version 5.x of the plugin installed


(Edited)