Release Notes, Citrix Files for Windows, v5.0

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  • Updated 19 hours ago
We are pleased to announce that the Citrix Files for Windows app, v5.0 is available for download. 

How to download:
Important Information
  • Installation requires Windows 7 / Windows Server 2008 R2 or newer
  • Local computer Administrator permissions are required to install the app

What's new:
  • Offline Access General Availability - Offline Access is now available to every employee user on Citrix Files for Windows. This includes all of the following enhancements:
    • Individual file and folders can be made available offline through the Explorer window.

    • A Manage Offline Sync window, where users can easily select folders they want to keep offline.
    • New visual overlays to indicate an offline, syncing, or error state for files and folders.
    • Conflict resolutions for files which were modified, renamed, moved, or deleted.
    • An Errors tab has been added to the dashboard. It lets users take resolve action on specific errors and get information on other errors

  • Dashboard Improvements
    • Users will be able to see recently accessed files and access all available actions for that file as they would in Windows Explorer.

  • General Quality and Performance Improvements, included but not limited to:
    • AutoCAD files might be randomly deleted. 
    • When users open a changed file, the content in the file might be outdated.
    • Opening files might incorrectly show a conflict message - typically seen with Microsoft Applications.
    • Exporting documents as a PDF might fail.
Who needs to know?
Citrix Files for Windows is for both Enterprise and SMB customers.

Documentation:
For more information about Citrix Files for Windows, please refer to the online documentation here: https://support.citrix.com/article/CTX228273
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Chris Anderson, Product Manager

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Posted 2 weeks ago

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Steve Taylor

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hi Chris,
as offline files is now available in V5 does that mean we should remove Sharefile Sync that has up to now offered this functionality?
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Chris Anderson, Product Manager

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Hey Steve Taylor - that really depends on how you used Sync, specifically the advanced features in sync. While Citrix Files has the basic and some advance features of offline access, it doesn't have every feature, yet, that sync has. Examples: forcing folders offline to users, known folder move, custom shared key, etc. If you are not using any of these types of advanced features, then yes, Citrix Files can be used as a replacement for Sync. If you are not sure about all the advanced features you are or are not using, you can also run the two apps at the same time. 

Overtime we will get to 100% parity between the two apps and will be upgrading Sync users to Citrix Files, which at that time we will have a better migration option so a user doesn't have to re-sync the folders / files when moving to Citrix Files, etc.
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Steve Taylor

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hi Chris,
thanks for the prompt reply.  problem is that I have just uninstalled Sharefile Sync and configured some Citrix Offline files and folders but it doesnt work.  I cant open any offline files when working offline with error saying it has "either moved or inaccessible".  Strangely I can open .jpeg files from all folders even if not configured for Offline working.  Disappointing.  How do I get support for this?
Steve
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Chris Anderson, Product Manager

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Can you open a support case at sharefile.com/support. You should absolutely be able to mark a file as offline, open it while in offline mode, work on it, sync it back when back online. You can double check the file/folder is offline by wether or not there is a solid green check mark on the item. 

The other option:
Go into the app - help menu - submit logs (grab the log ID that is given to you) and provide this feedback via the 'provide feedback' option (include the logID).
(Edited)
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Steve Taylor

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yes all the files I have tried to open have the solid green check mark.  Interestingly the .jpeg files I can only also online have the blue cloud which I presume means online only.  I will log a call as you advise.
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Steve Taylor

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Hi Chris, I have logged a call with Standard Support 6 days ago but have not had a reply.  I am still not able to rollout this offline functionality to my company so I would appreciate if you could help get my call looked at.  Case number 78924602.  Thanks
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Rolf

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In the beta version the offline functionality was available for everybody, not only for employee users. Is this limitation to "only employee" users permanently - cause this will "kill" our project - or will this function also be available for clients - as it was in the beta-phase ? In the moment we see that a "normal client", which is not a employee - the offline-functionality is working on a ios-device, but its not longer available on a windows-device
(Edited)
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gigi

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with version 5.0.97.0 normal clinet users can not use the offline function... it only works with employees users. on the IOS version ist works also with the client users
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Chris Anderson, Product Manager

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Note: Yesterday we began the release of a hotfix for 5.0, exact version is 5.0.97. This build includes fixes for the following issues:
  • The Cache Mode GPO, set to default, was causing the app to crash 
  • Occasional crash when coming back online
  • No right-click menu options for One Drive for Business items in recent files
  • Error reading files greater than 2GB that were fully cached before exiting and relaunching the app
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Derek

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Chris, is there any known issues with Citrix Files and Windows 10 UWP applications?
Specifically PDFs over 20MB?  I am not sure if this has only existed with the rebranded Drive Mapper > Citrix Files transition... but for us if we have a users on Windows 10 using a Store / Modern UWP app (Drawboard PDF and others) the file never opens even when making it available offline... PDFs under 20MB seem to not have this issue.

If using a Win32 legacy app there are no issues, just wondering if its some compatibility between newer APIs in UWP and your WinFSP driver/service.

If we use the ShareFile Sync app, this issue does not exist either, which is weird. I have tried with every build update to see if anything changes and has not been corrected yet.  So for now I have left Sync and Files together and just educate the user, but its not always Ideal to have to sync an entire folder just to get PDFs over 20MB to work in Modern Apps.  Considering what I read from you comments today about eventually these 2 products will merge I figured it would be an important thing to get answers on and possibly get some Dev attention on it.

This is on multiple machines types and varying versions of Windows 10, so its not just a localized problem to our environment.  (Although we are on-prem vs Cloud)

-Derek
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Chris Anderson, Product Manager

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Hey Derek - hmm, something seems a miss. Do you mind going reproducing the issue and sending your logs over? I ask to reproduce just so it's near the top of the log. To send everything over, the best course is in the Help menu of Citrix Files, click 'send logs.' This will upload your logs to us and provide you with a log ID. From there, can you use 'Submit feedback' and provide a few things. 1) the File name which you reproduced the issue on and simply reference this conversation on the community site?

Thanks!
Chris 
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Derek

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I will do this today, thank you for the response.
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Chris Anderson, Product Manager

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gigi and Rolf - We have limited offline access use cases, on desktop apps, to only employee users for some time. Historically this was only an option in the ShareFile Desktop App and ShareFile Sync for Windows / Mac - for just employee users. Both of these apps will eventually be upgraded to Citrix Files for Windows and Mac, which is partially the reason for building offline access in Citrix Files. Unfortunately during the beta, it seems we had an issue where the beta flag itself was showing for client users, which was not the intention as we always planned on having Offline Access only for employee users. 

Traditionally use cases are different between local desktop apps and mobile, even for offline access/sync. This is re-enforced when looking at overall usage/metrics between the two features and what users are taking offline between the two (folders vs files, the sync occurring in the background vs only when the app is in the foreground, etc).

I'm sorry for the inconvenience this has caused, but as things stand today, we do not plan to offer Offline Access to client users on our desktop apps (Desktop App, Sync or Citrix Files).
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gigi

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we have had various share file cloud services to choose from.
we decided to syncronize offline files for the product citrix files because of the possibility. and now we have a huge big problem.
Exactly the function sync offline files, exactly that doesn't work anymore with citrix files.
are you sure that this will not be changed ? if so, then we have to decide for another product.
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Chris Anderson, Product Manager

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I'm sorry for that inconvenience and the confusion caused by the beta showing for client users, but no, we currently do not have any plans to allow client users access to Offline Access on Citrix Files for Windows / Mac.
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gigi

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on my Ihone it works with client users only.....why do you not implement it also for the windows app  ?
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gigi

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so we now put a lot of free energy into citrix files for a long time....and now this shock

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Chris Anderson, Product Manager

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I'd be curious though, what exactly are your trying to achieve by having client users using offline access - can you please email me first name . last name @citrix.com
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gigi

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i do not understand, what the differenz between windows/ mac  and IOS / Iphones ?
Why make you a so big differenz in sync offline files ?  We need it for aur client users for the windows client. And waht i do not understand...., in the beta version it works ? so it is no big deal for you to make it now also working...... 
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gigi

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i send you a email.....
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gigi

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i hope it will arrive you  :-)
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gigi

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i not, can you inform me, that we can connect on an other way