We are pleased to announce that the Citrix Files for Windows app, v5.0 is available for download.
How to download:
What's new:
Citrix Files for Windows is for both Enterprise and SMB customers.
Documentation:
For more information about Citrix Files for Windows, please refer to the online documentation here: https://support.citrix.com/article/CTX228273
How to download:
- Users who have previously installed Citrix Files for Windows will be auto-prompted to install this version, starting today.
- Citrix Files for Windows is available from the Apps page within the Web Application
- The application is available from https://www.citrix.com/downloads/sharefile/clients-and-plug-ins/
- Installation requires Windows 7 / Windows Server 2008 R2 or newer
- Local computer Administrator permissions are required to install the app
What's new:
- Offline Access General Availability - Offline Access is now available to every employee user on Citrix Files for Windows. This includes all of the following enhancements:
- Individual file and folders can be made available offline through the Explorer window.
- A Manage Offline Sync window, where users can easily select folders they want to keep offline.
- New visual overlays to indicate an offline, syncing, or error state for files and folders.
- Conflict resolutions for files which were modified, renamed, moved, or deleted.
- An Errors tab has been added to the dashboard. It lets users take resolve action on specific errors and get information on other errors
-
Dashboard Improvements
- Users will be able to see recently accessed files and access all available actions for that file as they would in Windows Explorer.
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General Quality and Performance Improvements, included but not limited to:
- AutoCAD files might be randomly deleted.
- When users open a changed file, the content in the file might be outdated.
- Opening files might incorrectly show a conflict message - typically seen with Microsoft Applications.
- Exporting documents as a PDF might fail.
Citrix Files for Windows is for both Enterprise and SMB customers.
Documentation:
For more information about Citrix Files for Windows, please refer to the online documentation here: https://support.citrix.com/article/CTX228273
Posted 7 months ago
Note: Yesterday we began the release of a hotfix for 5.0, exact version is 5.0.97. This build includes fixes for the following issues:
- The Cache Mode GPO, set to default, was causing the app to crash
- Occasional crash when coming back online
- No right-click menu options for One Drive for Business items in recent files
- Error reading files greater than 2GB that were fully cached before exiting and relaunching the app
Chris, is there any known issues with Citrix Files and Windows 10 UWP applications?
Specifically PDFs over 20MB? I am not sure if this has only existed with the rebranded Drive Mapper > Citrix Files transition... but for us if we have a users on Windows 10 using a Store / Modern UWP app (Drawboard PDF and others) the file never opens even when making it available offline... PDFs under 20MB seem to not have this issue.
If using a Win32 legacy app there are no issues, just wondering if its some compatibility between newer APIs in UWP and your WinFSP driver/service.
If we use the ShareFile Sync app, this issue does not exist either, which is weird. I have tried with every build update to see if anything changes and has not been corrected yet. So for now I have left Sync and Files together and just educate the user, but its not always Ideal to have to sync an entire folder just to get PDFs over 20MB to work in Modern Apps. Considering what I read from you comments today about eventually these 2 products will merge I figured it would be an important thing to get answers on and possibly get some Dev attention on it.
This is on multiple machines types and varying versions of Windows 10, so its not just a localized problem to our environment. (Although we are on-prem vs Cloud)
-Derek
Specifically PDFs over 20MB? I am not sure if this has only existed with the rebranded Drive Mapper > Citrix Files transition... but for us if we have a users on Windows 10 using a Store / Modern UWP app (Drawboard PDF and others) the file never opens even when making it available offline... PDFs under 20MB seem to not have this issue.
If using a Win32 legacy app there are no issues, just wondering if its some compatibility between newer APIs in UWP and your WinFSP driver/service.
If we use the ShareFile Sync app, this issue does not exist either, which is weird. I have tried with every build update to see if anything changes and has not been corrected yet. So for now I have left Sync and Files together and just educate the user, but its not always Ideal to have to sync an entire folder just to get PDFs over 20MB to work in Modern Apps. Considering what I read from you comments today about eventually these 2 products will merge I figured it would be an important thing to get answers on and possibly get some Dev attention on it.
This is on multiple machines types and varying versions of Windows 10, so its not just a localized problem to our environment. (Although we are on-prem vs Cloud)
-Derek
Hey Derek - hmm, something seems a miss. Do you mind going reproducing the issue and sending your logs over? I ask to reproduce just so it's near the top of the log. To send everything over, the best course is in the Help menu of Citrix Files, click 'send logs.' This will upload your logs to us and provide you with a log ID. From there, can you use 'Submit feedback' and provide a few things. 1) the File name which you reproduced the issue on and simply reference this conversation on the community site?
Thanks!
Chris
Thanks!
Chris
I will do this today, thank you for the response.
we have had various share file cloud services to choose from.
we decided to syncronize offline files for the product citrix files because of the possibility. and now we have a huge big problem.
Exactly the function sync offline files, exactly that doesn't work anymore with citrix files.
are you sure that this will not be changed ? if so, then we have to decide for another product.
we decided to syncronize offline files for the product citrix files because of the possibility. and now we have a huge big problem.
Exactly the function sync offline files, exactly that doesn't work anymore with citrix files.
are you sure that this will not be changed ? if so, then we have to decide for another product.
I'm sorry for that inconvenience and the confusion caused by the beta showing for client users, but no, we currently do not have any plans to allow client users access to Offline Access on Citrix Files for Windows / Mac.
so we now put a lot of free energy into citrix files for a long time....and now this shock
I'd be curious though, what exactly are your trying to achieve by having client users using offline access - can you please email me first name . last name @citrix.com
Chris Anderson
Overtime we will get to 100% parity between the two apps and will be upgrading Sync users to Citrix Files, which at that time we will have a better migration option so a user doesn't have to re-sync the folders / files when moving to Citrix Files, etc.
Steve Taylor
thanks for the prompt reply. problem is that I have just uninstalled Sharefile Sync and configured some Citrix Offline files and folders but it doesnt work. I cant open any offline files when working offline with error saying it has "either moved or inaccessible". Strangely I can open .jpeg files from all folders even if not configured for Offline working. Disappointing. How do I get support for this?
Steve
Chris Anderson
The other option:
Go into the app - help menu - submit logs (grab the log ID that is given to you) and provide this feedback via the 'provide feedback' option (include the logID).
Steve Taylor
Steve Taylor
Steve Taylor
We are still having problems in our business with Offline files not working. I spoke to Citrix support yesterday who thought it was a windows permissions issue. However I think I can see a problem so wanted to inform and determine what can be done to get it working for us.
When I look at the Security permissions of the mapped Citrix Sharefile folder it is greyed out with "Special Permissions" - dont know what they are. However when I look at the Windows\User\Sharefile folder it has full access rights. I can access my offline files from the Windows folder but cannot from the Citrix Sharefile drive with permission errors. Note we are using out of the box Windows laptops so have no special group permissions or anything that would be affecting standard windows permissions. Seems to me Citrix Sharefile is not allowing the necessary permissions for Offline Files to work.
Please can you advise.
Regards
Steve
Steve Taylor
further to another call with Citrix support yesterday I am advised that there is a known bug for Offline files not working on V5.0.97 so I have now been issued a beta fix. Very disappointing that I have had calls logged for over a month now and I am only just being told about this.
Note in my testing I note that although I can now access my offline files ok I cant edit the files directly but instead have to save locally and then will need to upload when back online. I also cant save a new file to a offline folder. This is a regression of functionality from Sharefile Sync so our user are now going to have to reinstall this unless this feature can be enabled in Offline Files.
We moved as a business to Sharefile about 6 months ago and have to say our experience to date has not be great. I hope the service improves going forward.