Release Notes, Outlook Plug-in v. 5.3

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  • Announcement
  • Updated 10 months ago
  • (Edited)
We would like to announce the newest release of the ShareFile Outlook Plugin, v.5.3, is now available. 

How to get it:

What's New: Help & Troubleshooting

As a part of overall update to our support process, we have updated the Help page to link to

We have also improved error messaging to direct users to troubleshooting articles for two common error scenarios:
  1. The user has reached a bandwidth limit set by the account admin: 
  2. The user has multiple versions of MSFT Outlook installed:

The generic error message has also been updated to link to the knowledge base article on common troubleshooting steps at

The following issues have also been resolved:
  • Customer upgrading from version 3.6 to 5.1 experienced an issue where their Single Sign On using ADFS did not authenticate without requiring a restart after install. 

Who needs to know?
ShareFile Outlook Plug-in v.5.3 is for all customers. 

You can learn how to use the ShareFile Outlook Plug-In, along with some of our other tools, at
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Sophia Su, Product Manager

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Posted 10 months ago

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