Release Notes, ShareFile Web Application v18.17

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  • Announcement
  • Updated 10 months ago
We are pleased to announce the release of ShareFile Web Application v18.17. The following changes are available to all customers. 

Help Page Update

The help page has been updated to reflect changes in the Support process. Clicking on "Help" in the upper right corner will now launch a pop up that will direct users to the knowledge base and present custom text if users have custom help information set up. 

Miscellaneous UI Updates

For customers who are using remote upload forms, the forms can now be displayed horizontally as well as vertically. 

The following customer issues have been resolved:
  1. Custom file expiration settings set in the Outlook Plugin was not overriding the default FileBox retention policy. 
  2. The remote upload forms that includes a user specific file drop was not handling new users properly.
  3. Renaming of files with invalid characters was not consistent between tools. 
  4. The expiration date for share links on accounts with custom retention policies was not displaying properly. 
  5. Some download notifications were being sent in English rather than the user set email language. 

Who needs to know?
ShareFile Web Application updates are intended for all customers. 

You can learn more about ShareFile apps and features at our Support Site (
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Sophia Su, Product Manager

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Posted 10 months ago

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