Release Notes, ShareFile Web Application v18.33

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  • Announcement
  • Updated 2 years ago
  • (Edited)
We are pleased to announce the release of ShareFile Web Application v18.33 which includes the following improvements and bug fixes. These changes will be available to all customers in the coming week. 

Two Step Verification Back Up Codes

We have updated the number of back up codes generated for users using two step verification (two factor authentication) from 10 back up codes to 4 back up codes. This was done to improve performance of that service. 

To find out more about Two Step Verification, see

Next Release: End of compatibility with Safari 9

We have been monitoring the usage of Safari 9 by users and now that less than 0.2% of the user base is on Safari 9, we are planning to drop support for Safari 9 in the next release. 

Newer browsers like Safari 10 will give users a better and more secure experience with ShareFile. We recommend Safari 9 users upgrade to Safari 11 which is the newest available Safari version. 

All supported browsers are listed in the knowledge base at

The following customer issues have been resolved:
  • StorageZone Recover Files page was not displaying all files available for recovery due to an UI error. 
  • After a user is removed from the system and their files have been reassigned to another user, there was an error renaming the Personal Folder of the original user. 

Who needs to know?
ShareFile Web Application updates are intended for all customers. 

You can learn more about ShareFile apps and features at our Support Site (
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Sophia Su, Product Manager

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Posted 2 years ago

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