Remove Sharefile folder after uninstalling Sync from Control Panel

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  • Question
  • Updated 2 weeks ago
Hi,

I have uninstalled ShareFile Sync. But, I am unable to delete the ShareFile folder. I have tried changing the folder permissions to Full control for all users, administrators and everyone. I have looked online for a solution, but could not find anything that worked.

Please let me know how the folder can be deleted.

Thank you,
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Pramod Narayan

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Posted 3 weeks ago

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Amelie

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Pramod Narayan

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I have uninstalled ShareFile sync from control panel. Also there are no registry entries mentioned in the above link. 
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Amelie

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Sorry to hear that... I don't have any other clues for you then :|
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Prabhat Tyagi, Director, Product Engineering

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Pramod, what error are you getting when deleting the folder? You can open a support case and we will assist you. 
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Pramod Narayan

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Prabhat, It says that I need to provide administrator permission to delete that folder. I have already done that. 
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Pramod Narayan

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I have opened a support case yesterday. Nothing has worked so far. 
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Prabhat Tyagi, Director, Product Engineering

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Pramod, can you please provide the support case #.
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Pramod Narayan

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Sorry Prabhat. I thought I had submitted the case last week. But, I had not received any email from Citrix with the case number

I opened a new support case today. This is the support case # 78857291