Renaming folders using Desktop app

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  • Updated 7 months ago
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I've been using ShareFile for several years and have the Desktop app.  In the last few months, I suddenly don't have the ability to rename folders.  I have to log on to the web application to make changes to folders.  Anyone have this experience or know how to fix it?
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emmasyiayia

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Posted 7 months ago

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7 months ago
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Leo, Official Rep

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Hi emmasyiayia,

Do you know what folder permissions you have on the folders you can't rename?

-Leo
7 months ago
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emmasyiayia

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I have admin rights.  I can make the change on the website, but not in the Desktop app.

7 months ago
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Prabhat Tyagi, Engineering

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Hi emmasyiayia,

Once a folder (or file) is selected, you should see a "Raname" option within More button at the bottom bar.

You can also directly rename by single clicking on the file/folder name. This would enable editing on the selected Item's name.

Please let us know if this does not help. 

Cheers
Prabhat Tyagi
7 months ago
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emmasyiayia

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I have used both of the suggested ways to rename files with success, but when I hit enter, the renaming disappears and it reverts back to what it originally was.

7 months ago
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Prabhat Tyagi, Engineering

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Hi emmasyiayia,

That's strange. Can you confirm the OS version and the Desktop App version (it can be found at the top of the Help view)? I'll try to reproduce on the same environment as yours, and update. 

Cheers
Prabhat Tyagi 
7 months ago
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emmasyiayia

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Windows 7 Professional

ShareFile Desktop App v1.18.984.0

7 months ago
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emmasyiayia

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Prabhat?  Were you able to replicate this?


7 months ago
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Prabhat Tyagi, Engineering

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My apologies emmasyiayia, I have not got to test it with Win 7. Will update on this soon. 
2018-04-24T17:49:10+00:00
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Prabhat Tyagi, Engineering

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Hi emmasyiayia,

Tested v1.18 on Win 7 OS (and some others), but we have not been able to reproduce it. As Gaurav also suggested can you submit the logs. 

Cheers
Prabhat Tyagi
7 months ago
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Gaurav Saraf, Employee

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Hi Emmasyiayia,

Can you please submit your logs so we can see the reasons for failure? To submit logs, go to the Help section and click on submit logs.

Thanks,
Gaurav
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