Reports taking 24 hours to run

  • 2
  • Problem
  • Updated 1 year ago
Hi, when we run admin reports they are now taking 12-24 hours to run!

After we run the report it says that the report is pending and is stuck like that for hours.

I logged the call with support on Monday, I've chased every day, but they haven't even downloaded the logs I sent them.

The support is really poor, considering how much we pay it is shocking.
Photo of Daniel Dunn

Daniel Dunn

  • 24 Posts
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  • extremely frustrated

Posted 1 year ago

  • 2
Photo of N.Le


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I'm also having issues running reports, specifically storage reports. Running them against the entire account and status shows "pending" for a long period until it finally shows "Failed to run"