reselling sharefile

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  • Updated 3 months ago
Are there any guides out there on reselling sharefile, setting up accounts, etc?

So far, I like sharefile, but have been disappointed with support and knowledge bases.

I clicked on support from our Sharefile portal which took me to a citrix support page only to be told they dont support sharefile, you need to talk to sharefile.

So I submitted a ticket to sharefile and have yet to hear back

So far, off to a lackluster start
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Nate

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Posted 3 months ago

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Nate

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I mean - I cant even submit a comment from our account portal. The submit button is greyed out.


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Leo, Official Rep

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Hi Nate,

Thanks for bringing up your findings on the feedback form.  I believe there are currently changes in play to shift the process for getting tickets created, and I'll see if it was intended for the feedback form to be disabled.  However, the people receiving those requests wouldn't be able to assist you with with the questions you have. 

Did you already get set up with the Citrix Partner programs?  Those are here: https://www.citrix.com/partner-programs/

Unfortunately, that's all I can really suggest about that process.

-Leo