Right signature not posting document status to new Call back url

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  • Updated 2 weeks ago
We have migrated our application to new servers. So our call back url has changed. Right signature is not posting the document status to the new call back url. 

New call back url is sent in the document request. We want to know is right signature call backs are blocked or right signature is not sending to new call back url




<document>
  <subject>Go Live test project  19SPVRES - 2019 - 77410</subject>
  <document_data>
    <filename>2019_Host_Customer_Agreement774108.pdf</filename>
    <type>base64</type>
    <value></value>
  </document_data>
  <recipients>
    <recipient>
      <role>Signer</role>
      <name>prabhakaran</name>
      <email>rajaganapathy@anbsystems.com</email>
      <signer_sequence_number>1</signer_sequence_number>
    </recipient>
    <recipient>
      <role>Document Sender</role>
      <name>Oncor Energy Efficiency</name>
      <email>DoNotReplyAdmin@oncoreepm.com</email>
      <is_sender>true</is_sender>
    </recipient>
  </recipients>
  <action>send</action>
  <typed_signature>true</typed_signature>
  <expires_in>30</expires_in>
  <callback_location>https://EEPM.oncor.com/ListenerAPI/RightSignature/CallBack</callback_location>;
  <use_text_tags>true</use_text_tags>
</document>
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raja ganapathy

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Posted 2 weeks ago

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Photo of Saravanan Kannan

Saravanan Kannan, Software Engineer

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Hi Raja,

I looked at this particular document call back logs. Looks like we are getting a timeout while trying to post the status to this callback location. I could see one successful callback for signed status, rest all timed out.

Thanks
Saravanan


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amar

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Kannan,
Timeout connecting to callback URL? what do we need to whitelist on our side? do we have website or IP or country the response going to comeback from?
Photo of raja ganapathy

raja ganapathy

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Hi Saravanan, 
these are the test documents we sent for which we have not received the call back
56YD79JL24BHN36SRTILS5
FE2V5VIC22L3I8M4SBDWZ9
E7XCIFIEY2MLY6AXK9AILF
BX9SEWJPU3AUZ24TEISYWY