Save button greyed out when you open file from Secure Mail

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  • Updated 1 week ago
Hi,
I receive more and more questions from users why when you open document in Citrix Files/Quick Edit from Secure Mail the save button is greyed out. I understand that the reason why you can't save is that in this scenario Citrix Files acts only as a viewer and then file at this point is not present in Citrix Files. 
I believe what confuses users is the "Copy to Citrix Files" action. When you click on it, you expect that file will be copied, not viewed. 
Furthermore, when you click exit button, save dialogs opens. So why can't save button be active? 
Here is the video https://danskebank.sharefile.eu/share/view/f1964f9b992e4832 

Thanks
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Aleksandras Artemjevas

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Posted 1 week ago

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