SDK - Shares.CreateSend sending invalid link to uploaded file item

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  • Problem
  • Updated 4 months ago
Hi,

We have created a windows service which uploads files to Share file using Share File API Version -  ShareFile.Api.Client" version="3.4.140". This service sends Email share using API method "Shares.CreateSend" post files are uploaded successfully to share file. We are facing a problem where File is uploaded to share file  and  Email with file download link is sent to users, however when they click on the link they get message "Item not available", it works fine most of the times but we are getting this issue intermittently. We have observed that whenever we face this problem the call to Method Shares.CreateSend takes some time to execute, it does not error out, however the link received in email does not work.
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Nilesh

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Posted 5 months ago

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Suprit, Employee

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Hi Nilesh,

Apologies for the error. If you can provide more details about the account and the requests that is made using the api when creating the share, it will be helpful in finding the cause of the issue and fix it.

You can upload the information to https://citrix.sharefile.com/r-r93575ca5203425c8
Thanks,Suprit
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Nilesh

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Hi Suprit, I have uploaded a file with requested details. - Thanks, Nilesh
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sunil bhopal

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Can we please have a response as a matter of urgency? This is causing our customers a lot of problems.