Sending request error: Creating Document from file

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  • Updated 3 months ago
  • (Edited)
Hello,

I had this problem a few weeks ago where all my documents suddenly started erroring out for no apparent reason. After a while, the issue went away, but today it returned.

After posting the document, the sending request returns
{"id":"65b9bec1-1d29-44b7-8055-e7bc9052d39d","status":"downloading","status_message":"File downloading","document_template_id":"b0d36c2e-ddd7-46b0-b20d-6b6cecea5016","created_at":"2019-04-09T13:00:32.601-07:00","updated_at":"2019-04-09T13:00:33.112-07:00"}
For a while. After a few seconds, it becomes:
{"id":"65b9bec1-1d29-44b7-8055-e7bc9052d39d","status":"errored","status_message":"Creating Document from file","document_template_id":"b0d36c2e-ddd7-46b0-b20d-6b6cecea5016","created_at":"2019-04-09T13:00:32.601-07:00","updated_at":"2019-04-09T13:00:52.039-07:00"}
There is absolutely no change in the files on my end. What could be going on?

Thank you,
Guilherme
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Guilherme

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  • confused

Posted 3 months ago

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Guilherme

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Hi there,

This is the second time I post this question and get no answers. I'm very frustrated by the API support you (don't) provide. I have clients that depend on my system's integration with RightSignature and it simply doesn't work now for no apparent reason.

I would very much appreciate if you could check what happened in the above sending request.

Thank you,
Guilherme