Sending requests successful, but text-tags[s:a:r] doesn't work

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  • Updated 7 months ago
Hello, I have been stuck with this problem for quite a long time. And it will be very much appreciated if someone can shed me some light over here.

In Sending Request API we have to upload a docx file for esignature. I have followed all instructions here (https://api.rightsignature.com/documentation/resources/v1/sending_requests/create.en.html) and I have uploaded the file successfully, but the problem is with the text-tags.

When I view the document in RS web portal, text-tags is detected and being read properly. But when they are viewed by the signer (link from the email sent to them), text-tags are displayed as text.

View form the RS web portal:


View after clicking the button in email


I really need some help here. Thanks.
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Wendy Aguilar

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Posted 8 months ago

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Wendy Aguilar

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