Shared Folder Hierarchy not replicated to local PC

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I searched the forum and have not found where anyone is complaining about the lack of the folder hierarchy being replicated down to the users PC. So, for example, if there is a shared folder with sub-folders and the sub-folders contain the same name, it only replicates the folder and not the entire hierarchy. Folder 1 contains a sub-folder called Archive. Folder 2 contains a folder called Archive. If you choose to sync both Archive folders, ONE is replicated uder Shared Folders as Archive and the other is replicated as Archive (Shared with user Steve Lyons). I cannot believe that nobody has complained about this usse before.
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Steve Lyons

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Posted 5 years ago

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Matt Lane

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This is also going to be a deal breaker for us.  We have been trialing SF for a short time but don't have any way to make this usability oversight work for our structure.  The simple fix seems to be to make the two use cases select-able by the admin.  Check this box if you want to keep your folder structure intact...check this box if you don't.  I can see where you wouldn't want to share the full folder structure with external customers (for instance), but used as an internal tool, this completely falls down.  Come on SF, get this fixed.
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Dan

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I'm so glad I found this thread!!  Luckily, I began testing the syncing process with a sample folder tree BEFORE we migrated all of our companies actual folders/files from Dropbox to Sharefile.

Someone else made a similar comment but to restate, I don't know how anyone who works with file systems could think that arbitrarily removing folders from a file/folder path is acceptable.  Especially programmers?  Users need to consider privacy in their folder naming if that's an issue.  Otherwise, if showing a folder in the path allows a user to actually access it when they should not be allowed to, then there is a flaw in how the permissions work for sharefile.

I'm going to recommend to my supervisors that we pull the plug on sharefile and even request that any money we have spent be refunded.  I was looking forward to having separate accounts for all users and controlling permissions but this syncing path issue is definitely a deal breaker!

Figure it out Sharefile... You are losing customers!
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hairyyak

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I've got the same issue and I'm not interested in the excuses from product management about why this hasn't been addressed in the last two years.


There should be an option to sync either way, for me the lack of hierarchy without having to sync everything is ridiculous.

Why can't there be an option to simply replicate tree structure and then select the folders you want to sync OR use it the way it works now, which must work for some people.

We've got a corporate account but I'm going to be cancelling it over Christmas and moving to an alternative product.

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Mark

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Afraid we'll be in the same boat by mid-year.  Not ready to make any more changes right this second, but we consider this to be a deal-breaker as it is becoming a problem for an increasing number of users.  Very disappointed in the Product Management approach in this specific area.
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Olivier Patiny

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We have a similar problem : we created a Root folder in the Shared Folder and under this root folder, several subfolders that users choose to Sync or not. As the full path is not shown, the users cannot create a new subfolder under the root folder (beacause the root folder is just not shown) although they have the permissions to do so. They are forced to create this folder from the WEB interface and then choose to Sync it from the Sharefile Sync Preferences.
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Nabil Elmjati

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This is really a HUGE disappointment. We have just moved to sharefile from Autotask, and we are shocked to see this basic feature not available. We are a group of companies that are seperated in root level by company name, and all companies have same subfolder. This created a MESS for those who have access to multiple folders within different companies.

Our Ceo and upper mngt are not pleased and we have started discussing moving to Box. 

I am writing here to see if this feature is on the roadmap so i can make a case to stay on sharefile since i really like the other features.

Please let me know if this is in the roadmap, and please dont tell me this was done for security as it makes no sense, since all other major sync program have it with no issues whatsoever. and if it is a security concern then give us the admins the ability to turn on or off this feature.
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Nabil Elmjati

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This is what i received from SF support:

"Thank you for the email.
I fully understand your qualm with the lack of this feature in our sync tool. It has been raised to us by many customers and has been on our product quality review form almost weekly from our Level 1 team. As it has made some discussion in development meetings unfortunately, there is no ETA on whether or not this feature will ever be added. I apologize for the inconvenience and fully understand if this becomes a deal breaker."

Even though people have requested on and on on for a long time there is still no decision on whether this will ever be implemented???? Not sure what the logic here. Really!
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Nabil Elmjati

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Really struggling daily with the lack of this feature. any news or should we just call it a day and move to box?
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Nabil Elmjati

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and no reply! Just Great support there guys!
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Maarten

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Hi!

Is there any workaround to this problem? I see this has been a problem for more than 3 years now. We're currently test-driving ShareFile and this is a serious drawback for us. As everyone above, we have a file structure with duplicate sub-folders in unique parent-folders.

We need to only sync sub-folders because we don't have unlimited space on our local computers. We're working with large files and syncing 20GB just because we need a 1GB file doesn't make any sense, and can't be done on low memory laptops.

Is there currently a work around for people experiencing this problem? It'd be a shame to stop our license and move to a competitor as we love ShareFile so far... :(

Like to hear from you guys! Thanks in advance!
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Steve Lyons

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Forget ShareFile, pick another solution. The developers control this company and they release software without even testing it. They will not address this issue do you think they really give a damn? It is a horrible product run by horrible people. I even wrote to the CEO and got NO response. They don't care about your business, go with a company that does.
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Maarten

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It is a complete dealbreaker, sinds there isn't any workable work-around with our current (and even future) file architecture. We're currently looking into other alternatives.

We've been looking at the redesigned Dropbox, with smart-sync technology. Work's absolutely amazing so far. I'm curious what you guys are using? Any good alternatives? 
(Edited)
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Nabil Elmjati

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Nope. Still has not been fixed nor addressed. I have made several calls and all what i was told was that this comes up in almost all their meetings as many customers request it. Yet they still decided to not talk about it nor implement it. which is really weird.

The lack of this features has really made my job as the company's main IT manager very difficult. We are currently deciding on an alternative product, since it has been a year that we have implemented shrefile and this crucial issue has not been addressed yet.
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Martin Wauchope

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Thoroughly agree. So that people can sync folders with standard names and know what they relate to, we have to embed higher level folder context info / abbreviations into the lower level folder names ... ridiculous! And this adds to the overall path length meaning we then hit path length restrictions and Sync won't work at all.

Citrix, this is a huge problem! You are losing clients over this. We are happy with ShareFile in most other respects but now considering moving away, like most others in this thread, because you won't address this issue.
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James Krewson

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Add one more to the list of "this is going to be a deal-breaker" companies. ShareFile, not sure why you don't care about this, unless you truly don't care about keeping customers. Four years to address an obvious, embarrassing, deeply dumb flaw in the product, which even your support folks acknowledge is a top complaint from customers every week, and it's still not even on your roadmap? We are just finishing a conversion to ShareFile, but are already investigating alternatives. Is it possible Citrix bought ShareFile just to kill it? Do they have another, possibly competing product in this space?
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Tez Grant

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The company i work for has just moved onto Sharefile on my recommendation. One i wouldn't have given if i had any idea about this ridiculous lack of basic usability
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Hawsons

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Here's another user letting ShareFile know that this is a problem that needs fixing. Fingers crossed someone is listening!
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Hawsons

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Now worked it out  ........... see below !
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Hawsons

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We have solved our problem. This may (or may not) help others.

Taking the structure from the 2nd post on this thread of:

  Pete's Ice Cream -
          fonts
     Pauls News Stand -
           fonts
     John's Deli -
           fonts
     Sarah's Pies -
           fonts
     Paulines Fish Market -
           fonts

Gave access permission to the top level ie. Pete's Ice Cream, Paul's..., John's... etc but didn't tick the box for apply to subfolders. This then shows the top level list to the user but only where the user has access to subfolders within each top folders.

To be clear, where access is not granted to a folder the user does not see the name in the list. Eg. If access is not given to subfolders within Sarah's Pies then Sarah's Pies does not appear in the list.
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Chris Anderson, Product Manager

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All,

First, I apologize no one has answered this thread in the past. 

Some of you may now, but if you missed it, we are in the process of combining all of our desktop apps (Drive Mapper, Desktop App and Sync) into one unified application called Citrix Files for Windows / Mac. More information on the vision of Citrix Files for Windows / Mac can be found here: https://www.citrix.com/blogs/2018/08/28/three-in-one-announcing-citrix-files-for-windows-and-mac-to-...

As part of this unification, we have heard you loud and clear and will keep the hierarchy when a file/folder is designated for 'Offline Access' (aka Sync). In the next few weeks we will be offering our first beta of Offline Access for Citrix Files for Windows and Citrix Files for Mac. I would encourage each of you to download the application at that time, enable the beta feature and test to make sure it keeps the hierarchy as you would expect. Be on the look out for the Citrix Files for Windows / Mac version 4.3 release, and the Offline Access beta, on releasenotes.sharefile.com 

As a quick sneak peek, here is what it will look like (the full green circle with the white check mark represents a folder designed for offline access - in this case the 'Offline Build' folder). As you may notice, I can see everything else, but in this example only items under 'Offline Build' are available when I'm not online.

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Steve Lyons

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If you scream loud enough and long enough, you will eventually be heard. This is a tremendous addition to the ShareFile product. Once offline access is added to Citrix Files, the app will be superb. It took long enough but it was worth the wait.