Someone else made a similar comment but to restate, I don't know how anyone who works with file systems could think that arbitrarily removing folders from a file/folder path is acceptable. Especially programmers? Users need to consider privacy in their folder naming if that's an issue. Otherwise, if showing a folder in the path allows a user to actually access it when they should not be allowed to, then there is a flaw in how the permissions work for sharefile.
I'm going to recommend to my supervisors that we pull the plug on sharefile and even request that any money we have spent be refunded. I was looking forward to having separate accounts for all users and controlling permissions but this syncing path issue is definitely a deal breaker!
Figure it out Sharefile... You are losing customers!
I've got the same issue and I'm not interested in the excuses from product management about why this hasn't been addressed in the last two years.
There should be an option to sync either way, for me the lack of hierarchy without having to sync everything is ridiculous.
Why can't there be an option to simply replicate tree structure and then select the folders you want to sync OR use it the way it works now, which must work for some people.
We've got a corporate account but I'm going to be cancelling it over Christmas and moving to an alternative product.
Our Ceo and upper mngt are not pleased and we have started discussing moving to Box.
I am writing here to see if this feature is on the roadmap so i can make a case to stay on sharefile since i really like the other features.
Please let me know if this is in the roadmap, and please dont tell me this was done for security as it makes no sense, since all other major sync program have it with no issues whatsoever. and if it is a security concern then give us the admins the ability to turn on or off this feature.
"Thank you for the email.
I fully understand your qualm with the lack of this feature in our sync tool. It has been raised to us by many customers and has been on our product quality review form almost weekly from our Level 1 team. As it has made some discussion in development meetings unfortunately, there is no ETA on whether or not this feature will ever be added. I apologize for the inconvenience and fully understand if this becomes a deal breaker."
Even though people have requested on and on on for a long time there is still no decision on whether this will ever be implemented???? Not sure what the logic here. Really!
Is there any workaround to this problem? I see this has been a problem for more than 3 years now. We're currently test-driving ShareFile and this is a serious drawback for us. As everyone above, we have a file structure with duplicate sub-folders in unique parent-folders.
We need to only sync sub-folders because we don't have unlimited space on our local computers. We're working with large files and syncing 20GB just because we need a 1GB file doesn't make any sense, and can't be done on low memory laptops.
Is there currently a work around for people experiencing this problem? It'd be a shame to stop our license and move to a competitor as we love ShareFile so far... :(
Like to hear from you guys! Thanks in advance!
The lack of this features has really made my job as the company's main IT manager very difficult. We are currently deciding on an alternative product, since it has been a year that we have implemented shrefile and this crucial issue has not been addressed yet.
Citrix, this is a huge problem! You are losing clients over this. We are happy with ShareFile in most other respects but now considering moving away, like most others in this thread, because you won't address this issue.
Taking the structure from the 2nd post on this thread of:
Pete's Ice Cream -
Pauls News Stand -
John's Deli -
Sarah's Pies -
Paulines Fish Market -
Gave access permission to the top level ie. Pete's Ice Cream, Paul's..., John's... etc but didn't tick the box for apply to subfolders. This then shows the top level list to the user but only where the user has access to subfolders within each top folders.
To be clear, where access is not granted to a folder the user does not see the name in the list. Eg. If access is not given to subfolders within Sarah's Pies then Sarah's Pies does not appear in the list.
First, I apologize no one has answered this thread in the past.
Some of you may now, but if you missed it, we are in the process of combining all of our desktop apps (Drive Mapper, Desktop App and Sync) into one unified application called Citrix Files for Windows / Mac. More information on the vision of Citrix Files for Windows / Mac can be found here: https://www.citrix.com/blogs/2018/08/28/three-in-one-announcing-citrix-files-for-windows-and-mac-to-...
As part of this unification, we have heard you loud and clear and will keep the hierarchy when a file/folder is designated for 'Offline Access' (aka Sync). In the next few weeks we will be offering our first beta of Offline Access for Citrix Files for Windows and Citrix Files for Mac. I would encourage each of you to download the application at that time, enable the beta feature and test to make sure it keeps the hierarchy as you would expect. Be on the look out for the Citrix Files for Windows / Mac version 4.3 release, and the Offline Access beta, on releasenotes.sharefile.com
As a quick sneak peek, here is what it will look like (the full green circle with the white check mark represents a folder designed for offline access - in this case the 'Offline Build' folder). As you may notice, I can see everything else, but in this example only items under 'Offline Build' are available when I'm not online.