Sharefile API Key generation issue

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  • Updated 2 weeks ago
Called Citrix support for API Key generation for Sharefile API. Our Super Admin cannot generate the key and getting the error -
You do not have enough permission to manage API keys for this account. You must be a user with "Access Company Account Permissions" enabled to access this page.
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Kaushik Pan

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Posted 2 weeks ago

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Leo, Official Rep

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Hi Kaushik,

There is no such status as a "Super Admin" in ShareFile.  If you are referring to someone who is added to the super user group, the super user group is only concerned with folder permissions and folder access.

Please review https://support.citrix.com/article/CTX208423 for information about "Access Company Account Permissions."

-Leo
(Edited)