ShareFile Client Access via Desktop App?

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  • Updated 10 months ago
I am utilizing ShareFile in a public accounting setting.  I am attempting to make it as easy as possible for my clients to upload docs for my review.  I have taken steps to encourage adoption of ShareFile by my clients (via hyperlinks embedded in my e-mails as well as instructions for web interface) but I still see too many sensitive docs come via regular e-mail attachments.

I am hopeful that I can install either "Citrix Files" or "ShareFile Desktop" app on my client's computers to allow easy access to ShareFile.  These apps have made my life much easier for me -- can they be deployed at my *client's* location and still maintain security?

1) Please provide general thoughts on this approach.  2) Which of these apps would be preferred (if either)?  3)  Can these apps restrict a client to only his/her folders on ShareFile?
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Scott

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Posted 10 months ago

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Michael Cooney

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Hello Scott,

We do allow client users to access their files via Citrix Files for Windows or ShareFile Desktop. As for preference we will eventually be phasing out ShareFile Desktop in favor of Citrix Files which is the recommended tool for all use cases going forward.

Thanks,
Michael
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Scott

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Thanks for the reply, Michael.

Do you have observations re:  client access to the ShareFile folder tree?  How is the client's access limited?  Is it by his login credentials?  I obviously don't want my client to have access to everything in my ShareFile folder tree.