Sharefile download api retry timing input need for 503 error

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  • Updated 1 month ago
Hello,

We are receiving 503 (Service Unavailable) error from sharefile when trying to invoke /download api.

Sharefile team recommended to implement retry on our side to avoid this issue, now we've implemented the retry, but before we push this code to production we wanted to check with you on the retry timing (should we retry after 3, 5, 10 sec). Please advise.

Also, we tried using 3 sec as retry timing, but we still see the download api is failing after three retries.

Thanks

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Naga K

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Posted 2 months ago

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Naga K

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Here is a sample 503 error message we've got in our poc environment.

 Server returned HTTP response code: 503 for URL: https://storage-ec2-000.sharefile.com/download.ashx?


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Naga K

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Hello there,

This case was opened a while ago, and the support is poor. We pay lot for sharefile enterprise support which is disappointing.

Please do respond with your input.

Thanks