Sharefile Drive Mapper and Sharefile Desktop app on a laptop at the same time?

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Can you install and run Sharefile Drive Mapper and Sharefile Desktop app on a laptop at the same time without having a conflict?
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JimS

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Posted 3 months ago

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Prabhat Tyagi, Employee

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Yes. They can coexist. Just to confirm, by ShareFile Desktop App you are referring to https://support.citrix.com/article/CTX207796?
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JimS

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Thank you for your quick reply.  Yes, that is the Sharefile Desktop App that I was referring (not Sharefile Sync).  While I haven't installed Sharefile Desktop App on my laptop to get a better understanding of where and what is installed, can you tell me if it tries to create a virtual drive, i.e., S: drive, like Drive Mapper?
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Prabhat Tyagi, Employee

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ShareFile Desktop App is an UI based tool. I think you may be referring to https://support.citrix.com/article/CTX228273, which mounts to a drive similar to Drive Mapper and is in Beta. 

If thats the case, yes, ShareFile for Windows (Beta) and Drive Mapper can also co-exist together with out any issues. 
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JimS

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Thanks Prabhat.  No, I tested ShareFile for Windows (Beta) on my laptop and it crashed it which took some doing to get it removed so I have not approved it to be installed.  What I see on the end users installed software list in Connectwise Automate is Sharefile Desktop, version 1.7.1645.0, 21.23 MB.  The strange part is that is shows to have been installed today which no one, nor the end user, did this install so a bit of a poser.
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Prabhat Tyagi, Employee

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Thats interesting Jim.
Also, just for information 1.7.1645.0 is probably a 2 year's old release for ShareFile Desktop App. The latest version is v1.17 and we just released v1.18 which is undergoing roll out. 
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Prabhat Tyagi, Employee

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Regarding ShareFile for Windows (Beta), its unexpected that it crashed. If you would like and if your time permits, can you please send an email to sfwin.feedback@citrite.net, so that we can reach out to you and troubleshoot it for you. 
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JimS

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Thanks again for your replies, Prabhat.  Interesting about the outdated version of Sharefile Desktop App that I see installed.  I will uninstall it just to be safe for the time being.

Yes, I will follow up with an email to the address you provided.  I was testing ShareFile for Windows (Beta) because I was working another issue where ShareFile Drive Mapper, even after uninstall and reinstall, is giving a "You are not authorized to use this client" message at sign in.  I was testing SF for Windows (Beta) as a suggestion by Citrix tech support as a possible replacement so I'm very interested in trying to figure out why I had the issue on my laptop while testing.  The affected end user is still without a functioning install of Drive Mapper as this still is unresolved while others in the company are running Drive Mapper without this issue.
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Rich Tincher

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I Just did this. But I feel confident we will be removing the Desktop App. The mapped drive has some limitations per the description but it seems to function as any other computer drive does in Windows.

We had issues with the way ShareFile handled copying files when using the Desktop App. The revisions followed the copy. That was not beneficial for us. We also experienced issues on some machines opening doc and xls files. Users double clicked the file and the open process would fail. We had to have the application already open before double clicking a file before it would successfully open. The mapped drive seems to handle these more to our needs.
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Rich Tincher

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I Just did this. But I feel confident we will be removing the Desktop App. The mapped drive has some limitations per the description but it seems to function as any other computer drive does in Windows.

We had issues with the way ShareFile handled copying files when using the Desktop App. The revisions followed the copy. That was not beneficial for us. We also experienced issues on some machines opening doc and xls files. Users double clicked the file and the open process would fail. We had to have the application already open before double clicking a file before it would successfully open. The mapped drive seems to handle these more to our needs.
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JimS

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Thanks Rich.  That is good information to have on this.  I have an end user that logged a ticket because he was searching via the S: drive, Drive Mapper, for a file which it could not find; however, when going to Sharefile in a browser he was able to search and find the file.  I am trying to troubleshoot where the issue is for this.  The interesting part is Connectwise Automate reports that Sharefile Desktop App was installed today and no one at my "shop" nor the end user has done this so another issue for me to chase.