Sharefile Drivemapper disappears

  • 1
  • Problem
  • Updated 1 month ago
A customer has a download the Drivemapper app. Everytime the PC goes to sleep or windows hibernate mode and then logs on again the Sharefile Drive are gone.

To get it back I must restart the computer or start Sharefile Drivemapper app again. Which is not that bad, but for the end user is this to much to handle.

We could just disable Sleep or Hibernate mode, but we can't in this case
We have many other computers with Drivemapper, but this is the only one that has this problem. 

Any idea?
Photo of Niklas Christensen

Niklas Christensen

  • 1 Post
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  • frustrated

Posted 4 months ago

  • 1
Photo of Marques Deane

Marques Deane, Employee

  • 88 Posts
  • 5 Reply Likes
Hello Niklas,

Please install the most recent version of ShareFile Drive Mapper 3.13.102.0. Let me know if this assist in resolving your issue

https://www.citrix.com/downloads/sharefile/legacy-clients-and-plug-ins/sharefile-drive-mapper.html

Thank you for your time

Marques Deane