We cant save them to our case management system as only the sender can view them.
If we could print them at least we could scan them back in, but we cant do that either!
While we do not officially support printing Encrypted Emails, I just tested it with both Chrome and Outlook 2016 and both were able to print successfully. We also have a tool called Print to ShareFile which may help you achieve what you're looking for. More information on Print to ShareFile can be found here: https://support.citrix.com/article/CTX207793
Please do not hesitate to let me know if you have any questions.
We need to be able to save copies of the email to our case management system.
If we do this only the person who sent the message can view it.
One work around could be that we print the email, scan it in and save it to the case management system, although printing isnt possible from Outlook.
The only work around is to log into Sharefile and the inbox and print from there which is a bit of a pain
Logged in hoping to find a solution to this but would seem not.
This is actually a really serious issue. Printing is a total cludge.
We need to be able decrypt replies when received due to the link validity time limit and the need to integrate with other internal systems with multiple readers.
A decrypt button in the Outlook plugin would work for us. How would that not be possible? I'd really like to understand the technical issues here.
Being able to file the .msg with the readable email chain would really help us.
Currently we are avoiding message encryption and only using ShareFile for attachments, which we file separately, with very little text in the body of the email, but it does make it more time consuming.