Sharefile files in Podio opening to a blank page?

  • 1
  • Problem
  • Updated 2 weeks ago

I'm having an issue with Sharefile when trying to open a PDF in Podio created by the Globiflow "Make A PDF" Sharefile option. Attached is the screenshot of the error I'm seeing when attempting to open a Sharefile link via Podio.

To describe what happens: the page opens up, I see the green loading circle in the middle briefly, on the bottom the browser says "waiting for sf-cv.sharefile.com", then the page remains white. Clicking into the page inspector shows the attached error within the console.

Has anyone gotten around this, or figured out what might cause it?
Photo of Indiana Kuffer

Indiana Kuffer

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 2 weeks ago

  • 1
Photo of Sara Høeg

Sara Høeg

  • 2 Posts
  • 0 Reply Likes
Hi Indiana, this looks to be a bug on Podio side, we will investigate! In the future please feel free to open a Podio support ticket directly: https://help.podio.com/hc/en-us/requests/new
Photo of Sara Høeg

Sara Høeg

  • 2 Posts
  • 0 Reply Likes
Hi again, we have issues reproducing the same error on our end. Could you please create a case here with the file example so we can take a look: https://help.podio.com/hc/en-us/requests/new ? Thank you!