Sharefile for Gmail extension no longer works

  • 1
  • Problem
  • Updated 10 months ago
Sharefile for Gmail extension is incompatible with the new gmail release. Please fix this as this renders the extension completely useless.
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Gigi Poon

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  • frustrated

Posted 11 months ago

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Anthony Price, Software Quality Engineer / Release Manager

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Hi Gigi, 

I am on the Engineering team for the ShareFile for Gmail Chrome Extension. I just tested on my computer and the Gmail Extension seems to work for me with the updated Gmail Web Update. Do you mind being more specific on what isn't working for you? 

Thank you!
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Gigi Poon

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Hi Anthony,

The sharefile extension only appears if I clicked on the "Old Compose" option when composing a message. This is in conjunction with using Mixmax.
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Anthony Price, Software Quality Engineer / Release Manager

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Hi Gigi, 

I'm not quite sure what you mean by "Old Compose" option. In order to use ShareFile for Gmail you would have to click Compose and then click the ShareFile icon from the New Message window.

It doesn't seem like ShareFile for Gmail is incompatible with the Gmail.com update, but if this Mixmax extension handles composing messages differently than a standard Gmail message would then this may be where the issue is happening. 

Thanks! 
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Gigi Poon

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Looks like MixMax may be the case that's causing sharefile to stop. Thanks!