ShareFile for Outlook plug-in update to 5.3 broke "Request files" feature, and files also fail to send in Outlook 2016 on Windows 10 1803

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  • Updated 3 months ago
ShareFile for Outlook plug-in update to 5.3 broke "Request files" feature, and files will also fail to send, in Outlook 2016, on Windows 10 1803. I installed ShareFile Plug-in 5.0, and all features worked perfectly. It auto-updated, and features broke again. Other users in the same office have older versions of Windows 10, but no other major differences and no issues with ShareFile Plug-in 5.3.
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Morgan Farnsworth

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  • frustrated

Posted 3 months ago

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Leo, Official Rep

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Hi Morgan,

We've been trying to reproduce this problem, but have not had much success.  Have you submitted logs from the affected computer?  If so, do you have an exact time stamp of when, so that I can try to find it?

-Leo