sharefile ftp download doesnot work properly from Germany

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  • Updated 6 months ago
Our Company are from Germany and we are deeply working on Polio plus sharefile. We automatically download file from sharefile FTP everyday, but from 11th April 2019, the ftp Files  download does not work properly, and the ftp connection with sharefile is really bad now. Pls help.
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Frank Liu

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  • frustrated

Posted 6 months ago

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Luke Skrzypek, Software Engineer

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Hi Frank,

Can you clarify what you mean by downloads not working properly?
It would also help to know what response you're getting back.
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Frank Liu

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Hi Luke,

Many thanks for the quick reply.

We are in Germany and we use daily a c# code to FTP download around 20 excel/csv Files automatically from sharefile. Our c# code is deployed in Berlin(Strato windows server).

It was working well till yesterday. But from today morning, we noticed the C# FTP download does not work properly and the Files can not be fully downloaded from sharefile in one time. 

Pls help. thanks.

Best regards,
Frank
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Luke Skrzypek, Software Engineer

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Are you still able to connect to the FTP server?
If so, do the downloads fail or hang?
If the downloads do fail, what response do you get back from the FTP server?
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Frank Liu

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yes, I am able to connect to FTP, and can only download only 6 or 7 files once, can not fully download 20 files as before.
Our IT people have already left and sorry can not provide you the detailed error message. 
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Luke Skrzypek, Software Engineer

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It's difficult to troubleshoot from our end without more information to go on.
Can you try connecting with a different FTP client (ex Filezilla) and trying to download the files that way?