Today all my users received this email form Citrix
"ShareFile FTP service changes
Our records indicate that you are using an FTP client with Citrix ShareFile. As part of our ongoing commitment to providing scalable, secure services, we are making changes to our FTP service on Monday, March 28.
Currently, we allow direct access to an assigned or preferred FTP server (via the command line interface, PowerShell scripting or third-party FTP management suites). Moving forward, accessing ShareFile in this manner may initiate a load-balanced redirect to another server in the system. For most, this redirect will take place without any action needed on your part, and should remain transparent on the client-side.
There are two specific groups of customers that will require user intervention to ensure that your data is handled and housed as you expect:
- European Union-based customers must direct their FTP client to: ftp-eu.sharefileftp.com
- Customers needing HIPAA compliance must direct their FTP client to: ftp-hipaa.sharefileftp.com
The ShareFile Tech Team
I do not understand why you would send such a technical email to all my users which are 335 !! Who are all sending me emails back wondering what is an FTP, they are not using one.....
It's regarding technial issues so why did you send it to all the users on my Sharefile platform et not jus the admin ?
I'm gonna have to deal with that all day !!!!
Thanks in advance for your answer.
A frustated admin !