ShareFile in China

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  • Updated 1 week ago
Hi, since the mass-reset earlier this week a lot of our suppliers in China are now completely unable to access the ShareFile website, they can't even get to the portal login page without timing out.

I am aware the 'Great Firewall of China' is always causing problems with Western software but we opted for ShareFile as a solution because of its integration with China - do we know if this has been compromised in any way?

Anyone else having a similar issue?
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John Silman

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Posted 2 weeks ago

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Jake Greene

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Yes. Same problem. There is a site to see if it's blocked and it appears it is not. But my supplier in China still gets "Page Not Found". HELP
(Edited)
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Joseph Nye

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I also have contacts in China who are unable to receive files. 
My contact states: 

"I tried few days to open the links, and do not why I could no longer open the link."

"All the time the web pages lost."

"I have also tried few other computers, but same."


Due to the time sensitive nature of this project, I have to suggest another service
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Joseph Nye

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Been on hold for support for 45 minutes?!?
Business account has its perks, the music is lovely 
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John Silman

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Yes, same, I've been forced to set up SharePoint as an alternative solution as we have files that can't wait.

Very frustrating that we're paying out for so many ShareFile licenses yet I'm being forced to use one of their main competitors instead.