ShareFile Installation Error : A more recent version of Citrix ShareFile is already installed. (translated from french)

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  • Problem
  • Updated 2 months ago
  • (Edited)
Dear support community, 

Since I tried to install the latest version of ShareFile client for Windows, ShareFile is no longer working. I tried to unstall it but ShareFile was still there even if in the add/ remove programs the ShareFile line has disapear. So I had to manually delete with Ccleaner. 

Now I am having this message when I try to install again : A more recent version of Citrix ShareFile is already installed. (translated from french) 

I tried to look if any entry of ShareFile was still present in the registry but it seems that there is no more trace of it. 

Do you know what is the entry for ShareFile in the Windows Registry uninstall folder ? 

HKLM/Software/Microsoft/Windows/CurrentVersion/Uninstall/???????????????????


I am currently using Windows 10 

Thank you for your help



Here is the error log : 


[1540:1538][2016-08-12T12:26:30]i001: Burn v3.10.0.2103, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Users\jmcolombe\Downloads\ShareFileSyncInstaller-v3.8.134.0 (2).exe[1540:1538][2016-08-12T12:26:30]i000: Initializing string variable 'OAUTHCODE' to value ''
[1540:1538][2016-08-12T12:26:30]i000: Initializing string variable 'DOMAIN' to value ''
[1540:1538][2016-08-12T12:26:30]i009: Command Line: ''
[1540:1538][2016-08-12T12:26:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\JMCOLO~1\AppData\Local\Temp\Citrix_ShareFile_Sync_20160812122631.log'
[1540:1538][2016-08-12T12:26:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\jmcolombe\Downloads\ShareFileSyncInstaller-v3.8.134.0 (2).exe'
[1540:1538][2016-08-12T12:26:31]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\jmcolombe\Downloads\'
[1540:1538][2016-08-12T12:26:31]i000: Setting string variable 'WixBundleName' to value 'Citrix ShareFile Sync'
[1540:1538][2016-08-12T12:26:31]i000: Setting string variable 'WixBundleManufacturer' to value 'Citrix Systems, Inc.'
[1540:1B8C][2016-08-12T12:26:31]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1540:1B8C][2016-08-12T12:26:31]i000: Setting version variable 'WixBundleFileVersion' to value '3.8.134.0'
[1540:1538][2016-08-12T12:26:31]i100: Detect begin, 3 packages
[1540:1538][2016-08-12T12:26:31]i000: Setting string variable 'NETFRAMEWORK40CLIENT' to value '1'
[1540:1538][2016-08-12T12:26:31]i052: Condition 'NETFRAMEWORK40CLIENT' evaluates to true.
[1540:1538][2016-08-12T12:26:31]i101: Detected package: NetFx40ClientWeb, state: Present, cached: None
[1540:1538][2016-08-12T12:26:31]i101: Detected package: ShareFileSync.msi, state: Absent, cached: None
[1540:1538][2016-08-12T12:26:31]i101: Detected package: ShareFileSync64.msi, state: Absent, cached: None
[1540:1538][2016-08-12T12:26:31]i199: Detect complete, result: 0x0
[1540:1B8C][2016-08-12T12:26:32]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[1540:1538][2016-08-12T12:26:32]i200: Plan begin, 3 packages, action: Install
[1540:1538][2016-08-12T12:26:32]w321: Skipping dependency registration on package with no dependency providers: NetFx40ClientWeb
[1540:1538][2016-08-12T12:26:32]i052: Condition 'NOT VersionNT64' evaluates to false.
[1540:1538][2016-08-12T12:26:32]i052: Condition 'VersionNT64' evaluates to true.
[1540:1538][2016-08-12T12:26:32]i000: Setting string variable 'WixBundleRollbackLog_ShareFileSync64.msi' to value 'C:\Users\JMCOLO~1\AppData\Local\Temp\Citrix_ShareFile_Sync_20160812122631_000_ShareFileSync64.msi_rollback.log'
[1540:1538][2016-08-12T12:26:32]i000: Setting string variable 'WixBundleLog_ShareFileSync64.msi' to value 'C:\Users\JMCOLO~1\AppData\Local\Temp\Citrix_ShareFile_Sync_20160812122631_000_ShareFileSync64.msi.log'
[1540:1538][2016-08-12T12:26:32]i201: Planned package: NetFx40ClientWeb, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1540:1538][2016-08-12T12:26:32]i201: Planned package: ShareFileSync.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1540:1538][2016-08-12T12:26:32]i201: Planned package: ShareFileSync64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1540:1538][2016-08-12T12:26:32]i299: Plan complete, result: 0x0
[1540:1538][2016-08-12T12:26:32]i300: Apply begin
[1540:1538][2016-08-12T12:26:32]i010: Launching elevated engine process.
[1540:1538][2016-08-12T12:26:33]i011: Launched elevated engine process.
[1540:1538][2016-08-12T12:26:33]i012: Connected to elevated engine.
[099C:1C50][2016-08-12T12:26:33]i358: Pausing automatic updates.
[099C:1C50][2016-08-12T12:26:33]i359: Paused automatic updates.
[099C:1C50][2016-08-12T12:26:33]i360: Creating a system restore point.
[099C:1C50][2016-08-12T12:26:34]i361: Created a system restore point.
[099C:1C50][2016-08-12T12:26:34]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b6fb20d2-1b1e-405d-a8d9-40bb2627f6cb}, options: 0x7, disable resume: No
[099C:1C50][2016-08-12T12:26:34]i000: Caching bundle from: 'C:\Users\JMCOLO~1\AppData\Local\Temp\{b6fb20d2-1b1e-405d-a8d9-40bb2627f6cb}\.be\ShareFileSyncInstaller.exe' to: 'C:\ProgramData\Package Cache\{b6fb20d2-1b1e-405d-a8d9-40bb2627f6cb}\ShareFileSyncInstaller.exe'
[099C:1C50][2016-08-12T12:26:34]i320: Registering bundle dependency provider: {b6fb20d2-1b1e-405d-a8d9-40bb2627f6cb}, version: 3.8.134.0
[099C:1C50][2016-08-12T12:26:34]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b6fb20d2-1b1e-405d-a8d9-40bb2627f6cb}, resume: Active, restart initiated: No, disable resume: No
[099C:1BDC][2016-08-12T12:26:34]i305: Verified acquired payload: ShareFileSync64.msi at path: C:\ProgramData\Package Cache\.unverified\ShareFileSync64.msi, moving to: C:\ProgramData\Package Cache\{919C3F28-9A68-4E51-88A7-2CCF3936B90E}v3.8.134.0\ShareFileSync64.msi.
[099C:1C50][2016-08-12T12:26:34]i323: Registering package dependency provider: {919C3F28-9A68-4E51-88A7-2CCF3936B90E}, version: 3.8.134.0, package: ShareFileSync64.msi
[099C:1C50][2016-08-12T12:26:34]i301: Applying execute package: ShareFileSync64.msi, action: Install, path: C:\ProgramData\Package Cache\{919C3F28-9A68-4E51-88A7-2CCF3936B90E}v3.8.134.0\ShareFileSync64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" SFTOKEN="" DOMAINFOREXCHANGE=""'
[099C:1C50][2016-08-12T12:41:45]e000: Error 0x80070643: Failed to install MSI package.
[099C:1C50][2016-08-12T12:41:45]e000: Error 0x80070643: Failed to execute MSI package.
[1540:1538][2016-08-12T12:41:45]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1540:1538][2016-08-12T12:41:45]i319: Applied execute package: ShareFileSync64.msi, result: 0x80070643, restart: None
[1540:1538][2016-08-12T12:41:45]e000: Error 0x80070643: Failed to execute MSI package.
[099C:1C50][2016-08-12T12:41:45]i318: Skipped rollback of package: ShareFileSync64.msi, action: Uninstall, already: Absent
[1540:1538][2016-08-12T12:41:45]i319: Applied rollback package: ShareFileSync64.msi, result: 0x0, restart: None
[099C:1C50][2016-08-12T12:41:45]i329: Removed package dependency provider: {919C3F28-9A68-4E51-88A7-2CCF3936B90E}, package: ShareFileSync64.msi
[099C:1C50][2016-08-12T12:41:45]i351: Removing cached package: ShareFileSync64.msi, from path: C:\ProgramData\Package Cache\{919C3F28-9A68-4E51-88A7-2CCF3936B90E}v3.8.134.0\
[099C:1C50][2016-08-12T12:41:45]i329: Removed package dependency provider: {6E6B8188-854C-4D3E-9077-012139D81578}, package: ShareFileSync.msi
[099C:1C50][2016-08-12T12:41:45]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b6fb20d2-1b1e-405d-a8d9-40bb2627f6cb}, resume: None, restart: None, disable resume: No
[099C:1C50][2016-08-12T12:41:45]i330: Removed bundle dependency provider: {b6fb20d2-1b1e-405d-a8d9-40bb2627f6cb}
[099C:1C50][2016-08-12T12:41:45]i352: Removing cached bundle: {b6fb20d2-1b1e-405d-a8d9-40bb2627f6cb}, from path: C:\ProgramData\Package Cache\{b6fb20d2-1b1e-405d-a8d9-40bb2627f6cb}\
[099C:1C50][2016-08-12T12:41:45]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b6fb20d2-1b1e-405d-a8d9-40bb2627f6cb}, resume: None, restart initiated: No, disable resume: No
[1540:1538][2016-08-12T12:41:45]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
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Jean MarKus

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Posted 2 years ago

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Joel Levan

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I am having this same problem.