It's not a problem with our internet connection speeds. We went from 5Mbps ADSL to 10/10 Mbps to 20/20 Mbps fiber with the ShareFile access times increasing NOT decreasing. I have seen this same issue reported by customers of yours that have up to 100Mbps speeds. We have continuously receives complaints from our mobile devices users such as, "it use to be slow not it's real bad".
Every Friday in our production meeting we use project ShareFile on a screen in front of our management & feild leads. It has never been fast but in recent weeks has become embarrassing slow or unusable for our meetings. Again, when will Citrix / ShareFile commit to fixing the very slow access times?
From day one our employees have asked to go back to DropBox. Now that they have better business tools we may have to do it.
We use Enterprise Sync Manager, iPad App v.3.2.3, we also directly login to the website,
PS - I'm not a single user I represent 50 users.
I posted this response in a previous thread but wanted to ensure you saw it:
"I apologize for the latency issues you have been experiencing over the past 10 months. Our Development and Operations teams are constantly looking into ways to reduce latency across the board. Latency has been the highest priority. Within the past 24 hours, we have made improvements to our databases surrounding recent latency issues and I am confident that moving forward, access will become more stable for you.
Again, I apologize for the inconvenience and please let me know if you continue to have latency issues so that I may get your specific case in front of our engineers."
Anytime it is active syncing files it drags down all the other users file transfers. I was using it with a local storage zone...which I was warned that it was not compatible with. I tried it anyway, and it "worked", but later discovered that it was causing slow file transfers. We've discontinued its use at this time. Could this be part of your problem?
Just popping in with a comment. We are also experiencing latency that is at least 2-3 times slower than a month ago? We're not power users, but do rely on the tool to house data files for our audits, and download times are getting bad. In some instances we are re-clicking on files (thinking we didn't do it right the first time) - nothing. We have staff killing the browser, logging back in and then trying again. I'm sure that doesn't help the situation, but you can understand the behavior.
Can we get an update on what work is going on? I used to not get any messages from Sharefile for problems; now I'm getting 3 a week? Is there some sort of infrastructure project transition underway that is impacting speed?
Thanks for your help.
When we try to set permissions or running a report, we always get an error-message saying:
"An unexpected error has occurred.
ShareFile technical support has been alerted and the error will be resolved shortly."
And this since the start of last week.
We're so disappointed at this time, we're already considering a switch back to another hoster.
I apologize for the issues that you all are currently seeing. Have any of you all put this on record with ShareFile Support? I ask because we aren't currently having any widespread slowness reports and it may be something that can be tested with a member of Support. The more widespread issues that were referenced earlier in the thread shouldn't be happening now. If any of you all have the time, I would suggest reach out to Support to have a representative test and possibly talk you through any issues.
Regret the bad experience you are facing. Can you please provide some more details on the issue and the client that you are using for uploading the file.
I would also recommend creating a support ticket so that the issue can be tracked and followed up.