ShareFile Login Information email - allive time frame?

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  • Updated 1 month ago
Wondering if there is a Waiting for registration time-out feature?

Scenerio:

You send a document to an external client (through the Outlook Plugin); this triggers a 'ShareFile Login Information' email sent to the client prompting the client to create an account on the ShareFile Web Site.

Let's say the client goes on vacation through Europe and comes back in a month.  At this time, the client asks you to re-send the document SINCE the client CANNOT find any of the emails you had sent a month earlier.

Question: If you resend the document or new documents, will the 'ShareFile Login Information' email get re-sent?

If the client cannot find previous emails, the client will not be able to access any documents.

I have tested this scenario within minutes and it does not work.

Please advise.
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Ivan

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Posted 1 month ago

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Marques Deane, Employee

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Hello Ivandnunez,

I believe this article below should assist in resolving your issue:

https://support.citrix.com/article/CTX208463#resend


Resend a Welcome Email or Employee Activation Link
When a user is added to ShareFile, they are provided an activation link (by email or by a link generated and delivered by the creator). If the newly created user does not access that activation link within 30 days, a new activation link must be sent. When resending an activation link, the previous activation link is deactivated.


To resend the Welcome Email containing the activation link:

  1. People > Resend Welcome Emails (For customers that haven't been updated to the New ShareFile, this page is located under Manage Users) 
  2. Enter your user's email address or name to add them to the To field, or select them from the Address Book.
  3. Customize your email message as needed
  4. Click Send
User-added image
Please let me know if this helps

Thanks,

Marques Deane
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Ivan

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Thank you!