Sharefile does not work today, no user can logon... Error user and password are incorect, but the user and password are correct
Citrix sent yesterday this mail
Dear ShareFile Administrator,
We are proactively implementing new authentication methods to reduce risk to user accounts. We are reaching out to let you know that we are requiring a password reset for all non-SSO Citrix ShareFile (aka Citrix Content Collaboration) accounts. Upon logging into ShareFile, users will be required to change their password. They will receive an email providing a link to reset their password. If they cannot find that email, they can request the email again by clicking on the Forgot Password link from the login page. For help resetting passwords, visit the support page.
If you have disabled the ability for users to reset their passwords, their current password is no longer valid and you will need to reset your end users’ password.
We strongly recommend the use of unique and complex passwords, as well as multi-factor authentication. Users can find more information on managing their access at the following links: password management, multi-factor authentication, and security settings.
We continue to take steps to help you use our solutions securely and hope this information is useful to you. If you have any questions regarding this issue, please contact us at https://support.citrix.com/cscase#/ or call 1-800-441-3453.
The Citrix ShareFile and Content Collaboration Team
For what it's worth, we heard from our account rep with the following:
Citrix ShareFile was not breached – this was done as a safeguard due to anomalous activity on a small percentage of accounts. Users using Single Sign-on do not require any action. Customers who may have been affected were notified separate of the notification of the security action. We have notified administrators of all accounts that have been affected. If you have not received an email or ShareFile notification of an incident, then we do not have any indication that your accounts have been affected.All customers should have been communicated. Citrix did not handle this well in my opinion.