Sharefile Notifications not working

  • 1
  • Problem
  • Updated 1 month ago
ShareFile Notifications not working. No one is receiving upload or download emails, clients nor internal people.  We have checked spam folders and filters, not there either.  The notifications that a "folder has been created and a person has been added" to it works, but the upload/download notifications do not work.
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Cortney

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  • frustrated

Posted 1 month ago

  • 1
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Leo, Official Rep

  • 399 Posts
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Hi Cortney,

Thank you for bringing this to our attention.  We've received a few inquiries about this today and are further investigating.  If you have not already, please make sure to open a case with our Support team at https://support.citrix.com/cscase to facilitate reaching out to you once we've resolved the problem.

-Leo